Return & Refund Policy
At Natural Care, customer satisfaction is paramount. Therefore, we’ve made our Return and Refund Policy as transparent and straightforward as possible. We ensure that our customers receive the highest quality products and services, but we also understand that there may be occasions when you may want to return an item.
You can also check our Distance Selling Contract
Conditions for Returns and Refunds
Our return and refund policy extends to 10 days post-receipt of your order. In this period, customers can request a return and refund without necessarily having to provide a reason. However, please ensure that the items for return remain unopened and retain their original condition. If you are not satisfied with the quality of the product, or if the product is defective, you may return it within the stipulated period.
Return Shipping Responsibility and Costs
Shipping responsibility and costs differ based on the reason for return. Natural Care gladly covers the return shipping costs if the products arrive damaged or defective. However, when customers wish to return an item without a specific reason, they would bear the responsibility for the return shipping costs. It’s a simple effort to maintain fairness for all parties involved.
Procedures for Initiating a Return or Refund
To initiate a return or request a refund, please get in touch with our dedicated customer service team. You can reach us via email at [email protected] or call us directly at +90 539 455 05 05. Our representatives will guide you through the process, ensuring it’s as smooth and hassle-free as possible.
Processing Time for Refunds
We strive to process refunds promptly. Once we receive the returned products and verify their condition, we will process the refund within 7 days. Please note the speed at which the refunded amount reflects in your account might depend on your bank’s policies and procedures.
Exchanges, Store Credits, or Restocking Fees
We offer exchanges and store credits but only at our local store in Turkey. For customers who cannot physically visit our store, we regret any inconvenience caused. However, we’re continuously working on expanding our services to cater better to your needs. Also, we do not apply any restocking fees to keep the return process as customer-friendly as possible.
Customer Service Contact Information
Our customer service team is always ready to assist you with any inquiries regarding returns and refunds. Feel free to reach out to us at [email protected] or +90 539 455 05 05. We are committed to providing you with a seamless and satisfactory shopping experience.
